Refund policy

Returns

Due to the perishable nature of our sea moss gel products, we do not accept returns. However, your satisfaction is our top priority. If you experience any issues with your order, please contact us within 7 days of receiving your product.

Refunds

If your product arrives damaged or defective, please email us at [your email address] with your order number and a photo of the item’s condition. We will assess the situation and, if approved, process a refund to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a damaged item for the same product, please contact us at [your email address] with your order details.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at eniola@poweredbythesunhealth.com

Contact Information

For any questions regarding refunds and returns, please contact us at:

Email: eniola@poweredbythesunhealth.com